Folks I have been in the hosting business for awhile and I thought it might be a good idea to try something new. I have been with HostGator for a long time and you know I saw this deal for 4x the disk space and 2x the bandwidth for 30% less. Thought I would try it.
I guess they use some sort of phone verification where a machine calls you and gives you a code you have to put it. Well it only gives you 30 seconds. I have SunRocket VOIP phone service and had my phone on "do not disturbe" where all calls instantly go to voicemail. Of course no voicemail has been recieved but I do see a call from California and it happend about 10sec after I placed the order.
I figured I would give their chat a try... here is that exact chat session. I hope they see this because I find it disturbing that I chatted with him for over 30 minutes with no resolution accept to "email sales" "email sales" "dns not ready...blah blah blah"
Steve Barnes: Welcome to IntegraHost live chat support.
Steve Barnes: Hello, how may I assist you ?
Kevin McClellan: I am signing up for a reseller account and I missed the phone call for the phone verification
Kevin McClellan: phone is downstairs..
Steve Barnes: Please email at
slaes@integrahost.com
Kevin McClellan: what info do they need?
Steve Barnes: Sales person is not available now
Steve Barnes: Please provide us your email address
Steve Barnes: I will inform him as soon as he come
Kevin McClellan:
kevin@websitesbykevin.com
Kevin McClellan: when can we get this taken care of?
Steve Barnes: ok
Steve Barnes: as soon as our sales person is coming I will ask him to email you
Kevin McClellan: when will that be?
Steve Barnes: He will come within 2 hours
Kevin McClellan: You are now chatting with Steve Barnes (Sales) ---> are you not in sales?????
Steve Barnes: No
Kevin McClellan: Mr. Barnes would be so kind as to cancel my order please. This is not the response I was expecting from a company who says they have quick support.
Kevin McClellan: if my sites were all down I would not be willing to wait for a resolution. Especially for 2 hours.
Steve Barnes: Please let me know your domain name
Kevin McClellan: bigkhost.com
Steve Barnes: So thai i can check it
Kevin McClellan: its
www.bigkhost.com
Steve Barnes: Let me check
Steve Barnes: It is still not register
Kevin McClellan: I put the order in several minutes ago
Steve Barnes: It will take a time to DNS propagation
Kevin McClellan: We either need to get this up and running or we need to cancel this
Kevin McClellan: I know how DNS works.
Kevin McClellan: I'm sure I can access my ftp and cpanel with the IP
Steve Barnes: DNS for domain bigkhost.com is still not resolve
Steve Barnes: Please check the following URL:
Steve Barnes:
http://www.dnsreport.com/tools/dnsre...n=bigkhost.com
Kevin McClellan: one moment
Kevin McClellan: are you telling me that your order system is not working then. I know it takes 24 to 48 hours for dns to propagate, but there is no reason I shouldn't be able to access my file manager, ftp, and see my website. I was wanting to get this setup tonight.
Kevin McClellan: and this thing with the phone verification. I have never heard of that before and 30 seconds isn't enough time to run down the stairs and grab the phone. I was not expecting that.
Kevin McClellan: Your not even giving me a chance to try your hosing services. Every other host I have ever done business with I would have already be 1/2 done with my site in the 30 minutes that we have been chatting here. This is totally unacceptable.
Kevin McClellan: Your failure to respond in a timely manner supports my decision to find the quickest forum to post my experience on.
Kevin McClellan: are you there?????
Steve Barnes: Yes
Kevin McClellan: did you get my last 4 messages?
Steve Barnes: Yes
Steve Barnes: Please email at
sales@integrahost.com
Kevin McClellan: Goodnight Mr. Barnes
Kevin McClellan: I see that its no help to chat with someone.