world33

Hello,

I am having trouble in uploading files to my Ipowerseb web hosting servers through my ftp program.

The connection seems to be reasonably fast (15 KB/s) at the beginning (considering I am in Australia) for the first minute or so and then get very slow (4 KB/s), unstable and dropping all the time.

I have an ADSL2+ connection with up to 1MB upload speed. Here are some other information:
1) I tried with all my 4 different domains hosted in different web hosting servers: host264.ipowerweb.com - host186.ipowerweb.com - host298.ipowerweb.com - host369.ipowerweb.com; all site settings are properly set (port 21, passive transfer etc.) in the ftp program and a connection is established for all of them.
2) I have no trouble in browsing the net with my internet explorer. The connection is fast and stable.
3) When trying with online upload speed test tools with my internet browser the connection seems to be working fine. Online tests, however, usually upload small size files and my problem occur after uploading constantly a large number of files.
4) I am using the fastest multi-thread FTP software (3D-Ftp). The problem occurs both with one or many simultaneous connections. I also tried with other Ftp programs. Ipowerweb supports up to six simultaneous connections.
5) I have no trouble in uploading files to my ISP members.iinet.net.au web hosting space. The direct ftp connection to my ISP is very fast (30 KB/s) and stable.
6) I have tried with three different modems, including Dlink G604T, Alcatel Speed Touch Home (no firewall) and a brand new Billion 7404VGP.
7) I tried both with and without my windows firewall and AVG antivirus. I also temporarily disabled the modem firewalls and do not have any other firewall installed. No difference.
8) I contacted the Level 1 Ipowerweb.com technical support several times and I have been told that there is no problem on their side and that it probably has something to do with port 21 or firewall. They suggested to contact my ISP and to check the size of the file [Incident: 061022-001090].
9) After calling my ISP iinet.net.au tech support I have set port forwarding for the port 21 in the router as recommended. No difference.

I the contacted again Level 1 Ipowerweb Technical Support and I received a reply saying that the matter would be passed onto Level 2 Technical Support.

After 20 days and many soliciting emails I still have not received a reply from Level 2 Technical Support.

I have always been satisfied with Ipowerweb services but I do not understand why I get this Ftp upload speed problem and why the Level 2 Technical Support is so slow to reply and solve the issue.

Has anybody ever experienced such a Ftp problem with Ipowerweb? Any solution for that?

Are there other reliable web hosting services (supporting multi-thread ftp connections) with a stable and fast ftp upload speed?

Thank you for your time.

Fabio

ch3nn!ng

Fabio,

Any resolution to your issues yet?

FindMyHost was able to tour iPower about a year ago and we were very impressed with their systems and people. Please let us know if you still have problems and what those are.

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world33

I received this reply for my web hosting support.

---------------------------------------------------

Thank you for contacting IPOWER Technical Support.


The details of your system load average is pasted below. Ideally speaking it should be below 1. But you are having load average more than 2.5. Your ftp issue is only because of this issue. You can remove unwanted applications from the sytem. I am sorry for the inconvenience this has caused. If you have any further issues, please reply to this message and I will be happy to assist you.
================================================== =========
-bash-2.05b$ w
10:50AM up 20 days, 8:30, 1 user, load averages: 3.06, 2.97, 3.08 USER TTY FROM LOGIN@ IDLE WHAT vtech p0 office207-232 10:48AM - w

-----------------------------------------------------


What does that mean? What does "system load average" mean?
Is it related to the multithread ftp connection?

I experience the ftp upload speed problem both with 4 or 1 simultaneous connections. Plus my web hosting Ipowerweb does support multi-threaded connections.

world33

I have sent this reply to Level 2 technical Support:


Customer (Fabio Fatuzzo)
11/30/2006 04:26 PM

What does that mean? What does "system load average" mean?

Is it related to the multithread ftp connection?

I experience the ftp upload speed problem both with 4 or 1 simultaneous connections. Plus Ipowerweb does support multi-threaded connections.

Any other reason for this abnormal "system load average"?


And I get this pathetic reply back !!!


Response (Avery J.)
12/01/2006 07:19 AM

Dear Fabio,

Thank you for contacting IPOWER Technical Support.

FTP resources are not infinite, the number of simultaneous connections one user may open is limited.
Using a separate FTP program (such as FileZilla for example) instead may solve your issue. I am sorry for the inconvenience this has caused. If you have any further issues, please reply to this message and I will be happy to assist you.


First, I already explained in several messages, including in the one sent before this frustrating reply, that, not only I tried with different ftp programs, but I also tried with a different number of simultaneous connections (from 4 to 1) with my 3dFtp program. Is 1 connection an infinite ftp resource or an unlimited number? If I am not wrong the next lower number is 0. Probably Ipowerweb expects me to use 1/2 connection in order to limit their "system load average".

Second, Ipowerweb should support up to 6 simultaneous connections. After that limit a warning message appears in the ftp log advising that the max number of connections has been exceeded.

Third, when I upload my files (7000, 125 MB) I get after a minute or so an average connection speed of 5KB/s which translates into hours of ftp upload time. Multiply this number for three websites, all hosted by Ipowerweb, and you can understand the frustration in uploading files and receiving inconclusive replies form the Level 2 Ipowerweb technical support.
With my ISP webspace I can reach ten times (50KB/s) that ftp upload speed with no time restriction.


I am honestly frustrated with Ipowerweb support. They just do not care and seems like you have to repeat them the same things many times before they understand the problem, no matter how detailed the first communication is (see above the first message with all information I submitted). Even when they understand the problem, they reply with inconclusive emails not helping to resolve the issue.

I wonder if I am the only one to experience this ftp upload problem and this lack of professional technical support response. Any feedback is welcome.

ch3nn!ng

Never heard of FileZilla before, did you try it? If so, did it give the same problems?

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world33

Thanks for the reply.

I tried with Filezilla (version 3.0 beta). It is a nice free multithreaded ftp software I have to say. Not as powerful as 3dFtp but not bad at all.

Anyway, I experience the same problem. Working fine the first minute or so and then the connection suddenly slow down. In my opinion, it is not a question of ftp program (tried 4 different ones), modem (tried 3 different ones), or connection (i have ADSL2+).

It must be the Ipowerweb server that has a sort of filter that is triggered when uploading too fast. This happens in all 3 different Ipowerweb servers where I host my websites and it does not happen when uploading to my ISP webspace.

The point is that 5KB/s is not a reasonable or acceptable upload speed for a fee-based hosting service. In the past, I remember this problem did not occur at all.

With regards of switching web hosting provider I am seriously thinking of it.
I was quite satisfied with Ipowerweb. I like very much the vDeck control panel and the Ipowerweb features. The ftp upload speed problem and the slow and careless technical support, however, are really frustrating.

The problem is that I have paid for 2 years and it would be annoying to loose the money already paid in advance for 3 websites!!!

Since the matter has passed from Level 1 Technical Support to Level 2 I had to wait about 1 month to get an inconclusive reply. They initially replied by sending me a successful report of a single file ftp upload test which did not reproduce at all the variables of my problem. I in fact experience this problem with a large amount of files and after a certain period of time. I had to explain several times what I already explained in the first issue report.

They then mentioned a "system load average" which, according to some external feedback, should not be my problem but their concern.

Lastly they blamed the number of connections. The problem occurs, as explained to them many times, even with one connection.


Does anybody know the contact details of the Ipowerweb Quality/Customer Satisfaction managers or an external Authority I can submit the issue to?

world33

The problem has not been solved. I finally moved the website to aplus.net and now I have an ftp upload speed 5 times faster (28KB/s). Considering that I am in Australia it is not bad at all. The control panel is not as user-friendly as the iPowerweb vdeck but aplus.net offers plenty of features at a slightly higher cost. I am happy with their services and disappointed with Ipowerweb's customer service and ftp upload speed. They probably become too big ...

shakir

Its not from the hostrar problem i think may be from your FTP or net. Check any gooodftp client like cute , ws or filezilla then n try

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evlampiy

It doesn;t work. I tried but failed.

alemcherry

Rather than trying too much to solve the issue,(anyways you cant do much about it) I would recommend you to find another host. ipowerweb has a poor reputation and this is not the first time I am hearing about FTP problem from their side.

I would recommend something like hostgator. They too oversell, but take better care of the server and provide better personalized service. Even their owner will listen to you personally, if other support methods fails.

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