On Approximately Thursday, April 17, 2003 I signed up with globat's web hosting service. By Saturday, my account went "live" and I had access to my email and other services through globat. However, by the end of that same day, I lost all access to globat's services including the ability to send or retrieve any email.
I double-checked all my settings, tried setting up a new test mailbox, etc., and determined that the problem was not on my end.
This is when I first emailed globat's technical support. Through the weekend and into Monday, I continued to check my settings and continued to attempt to reach tech support via email and finally by phone. None of my emails were returned. The phone system was worse. I was set up a loop preventing me from ever accessing any options to contact anyone about the problem. I continued to email every department listed on the site in the hope that someone would respond. I probably sent 20-30 email over the course of 2-3 days. I also tried to call several more times (NOTE: This is a toll-call and cost me money every time!)
After nearly three days of this and with no response I began to fear that the company was a scam. Still without email, frustrated and angry I knew I could no longer take a chance and had to quickly research another web host. I found another one with positive feedback ratings and signed up.
In the meantime, I began to receive a few vague responses to some of my earlier messages. I was told that a manager was in the process of "rebuilding" my mailboxes, and various other messages that were automated or generic responses of no use to me.
BUT THE WORST OCCURRENCE WAS THIS: In the middle of these intermittent responses I received an email that was in response to ANOTHER GLOBAT USER WHICH CONTAINED THAT USER'S PERSONAL USERNAME AND PASSWORD FOR HIS GLOBAT ACCOUNT! I couldn't believe it!
A day or two later, I received a phone call from Court Kaiser (spelling?) who was very apologetic, admitted that they had screwed up and ASSURED me that my account would be cancelled and that I'd receive an email from the billing dept. with confirmation of the cancellation and refund. That email never came.
I received my most recent credit card statement which contains the charge from globat WITHOUT ANY CREDIT!
I immediately tried to phone Court Kaiser, but his extension was no longer in service. I called the main number three more times (again, these calls at MY expense!) and finally got a person to answer, was transferred to billing and told by the gentlemen there was nothing he could do to help me, that I would need to email Court Kaiser at
ck@globat.com. I also CC'd the billing and sales dept. on these emails, but have only heard back from "Vivien" who has said she'd forward it to the cancellation dept. I've yet to hear back from anyone.
globat.com = No Service! 
RE: globat.com = No Service! 
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