zhongqiu

I was enjoying using Adiungo for a while. But starting from this early August, I got terrible billing and customer service from them. After an upgrade of my system and agreed monthly billing, they kept sending me "computer generated" overbilled stament to me. Although I used their help desk tickets to remind them serveral times that the bill was wrong, they couldn't fix it and went ahead to charged that wrong bill to my credit card! It took a painful time for them and me to correct that wrong charge.

OK. Then they apologized to me. And they told me they would improve their billing software. And they promised this mess would not happend again. You know what, after only three weeks, just days ago, they started this nasty billing game again! I got the same weird overbilled "computer generated" statement again! They ignored my inquiry about it and disabled my system tab...

What can I say now? I am really frustrated about Adiungo...

AdH

Just to clear this up - this was determined to be a bug in the billing software we use (manufactured by SW Soft). The problem stemmed from incorrect bandwidth usage calculations by the system, which resulted in higher than expected invoices.

When the customer was originally informed that the problem had been rectified, this was done in good faith - we had been informed by the manufacturer that the problem had been fixed. We openly acknowledge that this was not the case; we had been misinformed by the software company, which caused us, in turn, to unknowingly misinform the customer. For this we apologize, and the customer was compensated accordingly.

This problem was resolved fully, to the satisfaction of the customer, a few days after this post was made, through a patch realeased by the manufacturer.

Thanks for your time.