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Old 03-07-2005, 10:21 PM   #1 (permalink)
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Angry Very Important Information

For the few who praise IPowerWeb, you don't know who you're dealing with until you try to cancel thier servie or ask them not renew your account or want to move to a different host. If your domain and/or web site comes up for renewal and you choose not to renew, they will steal the money straight from your bank account or credit card without your authorization and renew your account anyway. After a battle they will finally refund your money except for $20.00 which they refuse to give back. Here's the deal - they offer a free domain when you pay for a year of hosting up front. When you notify them after the year is due to be up that you do not want to renew, they will then renew your account anyway, using your credit or debit card information you gave them when you first signed up, without your authorization. After a tortuous battle using every threat in the book, they will eventually give all but $20.00 of it back and preceed to tell you that the $20.00 is for the domain which is non-refundable. #1..if a domain was given to you free just for signing up for a year, how can they in turn charge you $20.00 for it? #2..if you do not renew your domain or hosting with them, how can you be charged a non-refundable fee for something you did not purchase anyway? They have made this a steady practice, I have found out by doing my research, for several years and are making a killing off of it. For everyone who signs up with them and gives them a credit or debit card, they use it to renew against your will, then after numerous phone calls or emails they finally offer to give the money back minus $20.00. Most people are so happy to get most of the money back that they don't even bother to go to the trouble of trying to get the rest. Also, how many lawyers will take your case for a measly $20.00. IPowerWeb is smooth. They know exactly what they are doing and smiling all the way to the bank. I have already filed a complaint with the Attorney General's office and they are very interested in this case. I've also contacted the Better Business Bureau. Now I'm on a crusade to tell the whole world about IPowerWeb and their unscruplous, crooked practice. I would like to host with another company and use the same domain name but IPowerWeb has it locked up and I know they will not un-lock it under any terms or threats. Once they get your domain, they will keep it as long as they have your financial information on file. The only way to keep them from getting your money is by canceling the credit or debit card you used to sign up with them. They've already stolen $40.00 from my credit/debit card and are attempting to do it again but I've gotten smart and canceled my credit card. Don't use IpowerWeb, they are low down dirty rotten thieves.
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Old 04-11-2006, 10:34 AM   #2 (permalink)
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And another thing...

iPowerWeb had TERRIBLE customer service. I made the mistake of using them for a couple of client accounts - then they kept replying to emails using the wrong client information. So my one client was getting information about another client account. And it took MONTHS to resolve the issue.

Their customer support people seem unable and unwilling to do anything but read scripted answers.

Avoid them at all costs.
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Old 10-17-2007, 02:49 AM   #3 (permalink)
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Thanks for warning.
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Old 11-07-2007, 08:18 AM   #4 (permalink)
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Thanks for info.
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Old 11-26-2007, 08:27 AM   #5 (permalink)
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good information,thank you very much
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Old 12-09-2007, 07:52 AM   #6 (permalink)
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iPW has got a poor reputation anyhow. Also, I would never recommend the free domain name offered by the hosts. A $8 domain from godaddy will give you complete control over your most important property.
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