wangic

I have just cancelled my account from their services.

I am very unhappy with the services they provide, and yet, I still don't get my money back ( < 30 days I have subscribed )

The following is my experience.

At the beginning, their customer services are very rude, but I was like, well, after everything is setup, I don't have to deal with them that much anyway. However, I found a bug that will affect my customers if I want to change the attributes for the packages. I sent them a support ticket, they said they will be looked into it, and changed my ticket's status is resolved. After 2 weeks, I send them another email about that issue is fixed or not, here is the reply.

5/1
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This is a cpanel bug as already explained to you. Did you misunderstand this?

I'm going to have cpanel look at it and confirm and you will see.
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I can't really understand the last sentence but it seems he will finally look at it and help to solve the problem.

But to solve a problem like this, I feel like I have to chase them, if I don't bring it up again, they will think that's not a problem again. So I decide to cancel the service since it's still under 30 days money back.

Here is what they reply.

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Your are a fool who does not comprehend english too well.

We told you this is a cpanel bug and it is NOT in our control ot fix this but cpanel, and made clear that cpanel was looking at this.

Good riddance to you
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Another reply to my previous bug found ticket

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Problem fixed, but you cancelled.
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So this proves that they have totally ignored my support ticket last time, it only takes them a few hours to send to cpanel to fix the problem, so I have to say "cancel the service" in order to make them fix a simple bug? My gosh, and what kind of attitude is that to a customer?

I have no idea why FindMyHost.com will give them an award.